Partial
09-24-2008, 05:42 PM
So I bought a laptop battery that was listed as new, authentic and compatible with my GFs 12" powerbook. Turns out it is used, 3rd party, and not compatible with the laptop.
The company's return policy online says you have 7 days to return the product, but from googling them I see a long history of them screwing people over and not refunding, or only refunding ~50% of the purchase price of the product months and months later in the form of store credit. Their return policy says they will only give store credit - problem is I don't need another battery as I needed it urgently and just went and bought one after I got the shitty one - I couldn't afford to wait another week for another to arrive.
With that said, I have used the contact us form on the website numerous times and have not received a response. I went and looked up their phone number as it is not listed on the web page, called them, left a message asking for them to contact me back, to no avail.
Today I called my credit card company saying I am getting nowhere in this situation and that I want my money back. They said I had to submit a letter with the information involved in the transaction.
Have any of you ever done this? For one, i'm not sure what to write. Two, I'm worried I'm never going to see a penny back on a 70 dollar battery, because I did receive the product (albeit not as described at all), and their isn't an address to return it to on the website.
for what its worth, its a visa credit card. Do I have any hope of ever seeing my 70 dollars again?
The company's return policy online says you have 7 days to return the product, but from googling them I see a long history of them screwing people over and not refunding, or only refunding ~50% of the purchase price of the product months and months later in the form of store credit. Their return policy says they will only give store credit - problem is I don't need another battery as I needed it urgently and just went and bought one after I got the shitty one - I couldn't afford to wait another week for another to arrive.
With that said, I have used the contact us form on the website numerous times and have not received a response. I went and looked up their phone number as it is not listed on the web page, called them, left a message asking for them to contact me back, to no avail.
Today I called my credit card company saying I am getting nowhere in this situation and that I want my money back. They said I had to submit a letter with the information involved in the transaction.
Have any of you ever done this? For one, i'm not sure what to write. Two, I'm worried I'm never going to see a penny back on a 70 dollar battery, because I did receive the product (albeit not as described at all), and their isn't an address to return it to on the website.
for what its worth, its a visa credit card. Do I have any hope of ever seeing my 70 dollars again?