PackerBlues
06-26-2007, 02:12 PM
As soon as I got settled down in my new place in Muscoda, I contacted the local Cable company, Mediacomm, and ordered cable TV and internet service. They gave me an install date about 3 weeks away.
The day they were supposed to install everything, I was given a 5 hour window for the installer to show up.....somewhere between noon and 5pm. At that time, I was working 3rd shift, and since I did not want to miss the installer knocking on my door, I set my alarm for a little before noon, and began waiting. Around 6:30 at night, the installer calls me complaining about how its getting dark, and how he wants to reschedule. Considering I had already waited a couple of weeks for this appointment, not to mention that I stayed up all day.....I was furious, and told him that he either hooked it up that night, or not at all. He came and did the installation.
After the installer finished up and left, I ended up calling in sick to work, I had not gotten nearly enough sleep, and decided to do some on-line gaming. Within a few hours however, my internet went out. I made a service call, and two days later, they got my signal strength back up, high enough for me to enjoy my high speed internet again.
It seems though, that about every other month since then, I have had to call to complain about my internet going out. Each time, the person I talk to on the phone wants to try to tell me that the problem is on my end, and every time, they try to say its my modem. (The modem that they provided "went to shit" about two weeks after the initial installation)
Every tiime, I have had to tell them that from "day one", I have had poor signal strength, and it became very frustrating over time that I would have to keep talking to someone who was obviously reading from a piece of paper about how I need to reset my modem.
This last week, my internet went out again. I had been using a 3 way splitter for months, without any problem, but knowing that in the past, it has always been a problem with signal strength, I took the splitter out, and was able to get a strong enough signal to use my internet .......off and on. I called Mediacomm, and set up an appointment for a tech to come out and look things over. Two days later, he shows up, dinks around, and has my internet working.........for about 2 hours after he had left. Again, I called Mediacomm, and again, had to put up with being told that I should unplug my modem for 30 seconds and blah blah blah. I explained that I had already done that, and that my modem was not the problem, that the problem has always been the signal strength. This first person I talked to acted like he could really care less, and so I asked him to put his supervisor on the phone. His supervisor started in with the same crap about my modem, so I again explained that I have had to make at least 5 service calls in the last 8 months, and that it has always been a problem with signal strength. This supervisor refused to listen, and started giving me shit about my modem again. I then asked for his supervisor.
The last "Supervisor" I talked to, "Abdul", could barely be understood, he again started asking me about my modem, and finally, I said "Ya know what Abdull, I have had it with this bullshit, the problem is not my fucking modem, and I am sick and tired of your people ignoring my complaints about the poor signal strength I am getting". I asked to speak to Abdull's supervisor, but he explained to me in his broken english that I could not talk to his supervisor, because of my language. I have to admit, that my language did get progressivly worse, due to the amount of time that I had to spend "ON Hold", while waiting to talk to the previous idiots. So, I told Abdull, "Fine, I have had it, disconnect my tv and internet.....I will find a different provider."
That is when Abdul said that he should inform me that their was a service outage in my area. I do not recall ever blowing up on anyone over the phone the way I did with Abdull. Had the very first person I talked to, simply said that there was an outage in the area, I simply would have said ok, and waited for service to come back on. Instead, I had spent nearly an hour on the phone with these idiots, with most of that time being on hold. Not only did I call Abdull every name in the book, I am pretty damned sure that I may have invented a few new ones to call him as well.
This little story has turned out to be a lot longer than I had intended, but if any of you have a better one that may make me feel better about my situation, I would sure like to hear about it.
The day they were supposed to install everything, I was given a 5 hour window for the installer to show up.....somewhere between noon and 5pm. At that time, I was working 3rd shift, and since I did not want to miss the installer knocking on my door, I set my alarm for a little before noon, and began waiting. Around 6:30 at night, the installer calls me complaining about how its getting dark, and how he wants to reschedule. Considering I had already waited a couple of weeks for this appointment, not to mention that I stayed up all day.....I was furious, and told him that he either hooked it up that night, or not at all. He came and did the installation.
After the installer finished up and left, I ended up calling in sick to work, I had not gotten nearly enough sleep, and decided to do some on-line gaming. Within a few hours however, my internet went out. I made a service call, and two days later, they got my signal strength back up, high enough for me to enjoy my high speed internet again.
It seems though, that about every other month since then, I have had to call to complain about my internet going out. Each time, the person I talk to on the phone wants to try to tell me that the problem is on my end, and every time, they try to say its my modem. (The modem that they provided "went to shit" about two weeks after the initial installation)
Every tiime, I have had to tell them that from "day one", I have had poor signal strength, and it became very frustrating over time that I would have to keep talking to someone who was obviously reading from a piece of paper about how I need to reset my modem.
This last week, my internet went out again. I had been using a 3 way splitter for months, without any problem, but knowing that in the past, it has always been a problem with signal strength, I took the splitter out, and was able to get a strong enough signal to use my internet .......off and on. I called Mediacomm, and set up an appointment for a tech to come out and look things over. Two days later, he shows up, dinks around, and has my internet working.........for about 2 hours after he had left. Again, I called Mediacomm, and again, had to put up with being told that I should unplug my modem for 30 seconds and blah blah blah. I explained that I had already done that, and that my modem was not the problem, that the problem has always been the signal strength. This first person I talked to acted like he could really care less, and so I asked him to put his supervisor on the phone. His supervisor started in with the same crap about my modem, so I again explained that I have had to make at least 5 service calls in the last 8 months, and that it has always been a problem with signal strength. This supervisor refused to listen, and started giving me shit about my modem again. I then asked for his supervisor.
The last "Supervisor" I talked to, "Abdul", could barely be understood, he again started asking me about my modem, and finally, I said "Ya know what Abdull, I have had it with this bullshit, the problem is not my fucking modem, and I am sick and tired of your people ignoring my complaints about the poor signal strength I am getting". I asked to speak to Abdull's supervisor, but he explained to me in his broken english that I could not talk to his supervisor, because of my language. I have to admit, that my language did get progressivly worse, due to the amount of time that I had to spend "ON Hold", while waiting to talk to the previous idiots. So, I told Abdull, "Fine, I have had it, disconnect my tv and internet.....I will find a different provider."
That is when Abdul said that he should inform me that their was a service outage in my area. I do not recall ever blowing up on anyone over the phone the way I did with Abdull. Had the very first person I talked to, simply said that there was an outage in the area, I simply would have said ok, and waited for service to come back on. Instead, I had spent nearly an hour on the phone with these idiots, with most of that time being on hold. Not only did I call Abdull every name in the book, I am pretty damned sure that I may have invented a few new ones to call him as well.
This little story has turned out to be a lot longer than I had intended, but if any of you have a better one that may make me feel better about my situation, I would sure like to hear about it.