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Yesterday I had a downright terrible traveling experience. I am going to call and ask for a refund but I am not sure how. Have any of you ever done this?
Here is how it went:
I flew out of General Mitchell which was fine. However, in the plain I was seated directly next to a woman who was clearly too large for one seat and had her gut hanging over onto my leg for the entire trip. I requested that they move me to a new seat, but they would not do so. Realistically I should have just moved and not asked.
The plane then lands in Atlanta, Georgia. Except we don't actually get to unload from the plane. Do to freezing rain in Atlanta, none of the other planes were leaving so we were stuck sitting in the plane for 3 hours. By the end of this time, my back was stiffened up and spasm-ing. I was not a happy camper at all.
Technically, this wait caused me to "miss" my connecting flight. However, evidently that plane was delayed as well. So, I ran to the correct terminal in the airport, only to have a different flight there. I went and asked the customer service rep running the terminal, and she said the flight already left and then refused to give me any information on rescheduling or getting home, etc.
So at this point I was pissed, I went and asked another Delta person if the flight already left as well and she confirmed and sent me to a flight rescheduling area. Low and behold, when I got to rescheduling area, the woman immediately takes off and I find myself confused and overwhelmed once again.
Finally, after talking to a few more Delta employees, I have found out that the flight was actually cancelled and didn't leave already. Finally, after talking to 6 people for answers, a woman walked me over to a different terminal at the other end of the airport where my flight was boarding at the time. While it was awesome that I was in fact going to get to my destination, I did not appreciate being lied to by 5 different employees. I also do not appreciate not having any idea or any notification of them moving this flight without telling anyone. It is really pathetic when the person in the know about what is going on with the flight is my girlfriend waiting at the other airport (since our plane was hours later by this point).
So, I go to board the plane and I ask someone if the luggage movers knew about all of this because I had very important things in my suitcase that I would need this weekend. They assured me my stuff was in fact on the plane. Sweet, I thought, but it was in fact very far from sweet.
Finally, we land in Tampa and I go and meet the girlfriend and we proceed to the luggage pick-up area. Upon arriving, there are delta employees pulling off all the bags and taking them into a back room. Everyone from our flight thought they were old luggage left there from previous flights.
About 45 minutes later of waiting for our luggage, I finally ask a Delta employee where it is. He said it should have come out already. He was wrong. So I asked his partner is moving all the luggage, and they said that was our flights. And we would need to go to the luggage claim customer service desk to get it.
NICE. It would have been nice to know what you were doing assholes instead of wasting 45 minutes when it is already one in the morning.
So, we walked over to the desk, only to find a 100+ person line. CUTE. And we couldn't leave and come back since Gainesville is 2.5 hours from Tampa. So we wait, about an hour later we finally get to the desk. They say that we will have to come back and pick up the luggage tomorrow. I tell those bastards hell no, that I am not traveling another 5 hours for your mistake. After 5 minutes of negogiating, I got them to agree to deliver it to the apartment in Gainesville. They assured me it would be there today since I don't have any other clothes or anything. At this point, its about 2:30 in the morning, so I ask Delta to put us up in a hotel for the night. They refused.
So, at 2:30 in the morning, I had to drive home 2.5 hours to Gainesville. Whatever, I am alright with that. However, now that I am home today, there is still no sign of my luggage.
I am not a happy camper at this terrible customer service. Delta should have let us out of the plane in the first place but they did not want to have to pay for our disconnecting flights if we missed them so they made us sit in it. I was lied to by 7 different employees of the airline. They did not offer any sort of resolution for being 5 hours late to my destination.
Here is how it went:
I flew out of General Mitchell which was fine. However, in the plain I was seated directly next to a woman who was clearly too large for one seat and had her gut hanging over onto my leg for the entire trip. I requested that they move me to a new seat, but they would not do so. Realistically I should have just moved and not asked.
The plane then lands in Atlanta, Georgia. Except we don't actually get to unload from the plane. Do to freezing rain in Atlanta, none of the other planes were leaving so we were stuck sitting in the plane for 3 hours. By the end of this time, my back was stiffened up and spasm-ing. I was not a happy camper at all.
Technically, this wait caused me to "miss" my connecting flight. However, evidently that plane was delayed as well. So, I ran to the correct terminal in the airport, only to have a different flight there. I went and asked the customer service rep running the terminal, and she said the flight already left and then refused to give me any information on rescheduling or getting home, etc.
So at this point I was pissed, I went and asked another Delta person if the flight already left as well and she confirmed and sent me to a flight rescheduling area. Low and behold, when I got to rescheduling area, the woman immediately takes off and I find myself confused and overwhelmed once again.
Finally, after talking to a few more Delta employees, I have found out that the flight was actually cancelled and didn't leave already. Finally, after talking to 6 people for answers, a woman walked me over to a different terminal at the other end of the airport where my flight was boarding at the time. While it was awesome that I was in fact going to get to my destination, I did not appreciate being lied to by 5 different employees. I also do not appreciate not having any idea or any notification of them moving this flight without telling anyone. It is really pathetic when the person in the know about what is going on with the flight is my girlfriend waiting at the other airport (since our plane was hours later by this point).
So, I go to board the plane and I ask someone if the luggage movers knew about all of this because I had very important things in my suitcase that I would need this weekend. They assured me my stuff was in fact on the plane. Sweet, I thought, but it was in fact very far from sweet.
Finally, we land in Tampa and I go and meet the girlfriend and we proceed to the luggage pick-up area. Upon arriving, there are delta employees pulling off all the bags and taking them into a back room. Everyone from our flight thought they were old luggage left there from previous flights.
About 45 minutes later of waiting for our luggage, I finally ask a Delta employee where it is. He said it should have come out already. He was wrong. So I asked his partner is moving all the luggage, and they said that was our flights. And we would need to go to the luggage claim customer service desk to get it.
NICE. It would have been nice to know what you were doing assholes instead of wasting 45 minutes when it is already one in the morning.
So, we walked over to the desk, only to find a 100+ person line. CUTE. And we couldn't leave and come back since Gainesville is 2.5 hours from Tampa. So we wait, about an hour later we finally get to the desk. They say that we will have to come back and pick up the luggage tomorrow. I tell those bastards hell no, that I am not traveling another 5 hours for your mistake. After 5 minutes of negogiating, I got them to agree to deliver it to the apartment in Gainesville. They assured me it would be there today since I don't have any other clothes or anything. At this point, its about 2:30 in the morning, so I ask Delta to put us up in a hotel for the night. They refused.
So, at 2:30 in the morning, I had to drive home 2.5 hours to Gainesville. Whatever, I am alright with that. However, now that I am home today, there is still no sign of my luggage.
I am not a happy camper at this terrible customer service. Delta should have let us out of the plane in the first place but they did not want to have to pay for our disconnecting flights if we missed them so they made us sit in it. I was lied to by 7 different employees of the airline. They did not offer any sort of resolution for being 5 hours late to my destination.
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