did i get a virus?

[retailguy]

Verizon said it was my RWIW and sent me to Microsoft for a patch. I get an error installing the patch and now am on permanent hold with Microsoft tech support. Someone bring me a drink...

Well, if the computer isn't outdated when you get off the phone, give my idea a try...

[MJZiggy]

Verizon said it was my RWIW and sent me to Microsoft for a patch. I get an error installing the patch and now am on permanent hold with Microsoft tech support. Someone bring me a drink...

Well, if the computer isn't outdated when you get off the phone, give my idea a try...

I've been on with folks, first from Verizon and then Microsoft since 8-ish. I think I'm outdated by now, lol.

[Freak Out]

Hardware/software breakdown please.

[MJZiggy]

Toshiba 4g 64 bit T6500@2.1 gh Vista and Office is the only space hog. AVG FIOS. Verizon says FIOS doesn't play well with Vista (which would have been nice to know BEFORE I bought the damned service) so I need a patch which we eventually got to download but now I just need to back everything up before I install the patch.

[MJZiggy]

Verizon said it was my RWIW and sent me to Microsoft for a patch. I get an error installing the patch and now am on permanent hold with Microsoft tech support. Someone bring me a drink...

Well, if the computer isn't outdated when you get off the phone, give my idea a try...

Didn't work, but it was worth a try...

[Brando19]

Why is everyone against IE and if I ditch it, what do you recommend?

[MJZiggy]

Firefox or chrome.

[Joemailman]

I found both Firefox and Chrome to be much faster than IE. Actually, I haven't used IE in ages, so perhaps that's no longer the case. I do have the same problem Zig has with playing videos, even though my online connection seems quite fast otherwise.

[MJZiggy]

The other day Verizon told me my RWIN number was too small and that I needed a patch. Today's Verizon guy tell me I have a virus somewhere (AVG's full scan came up with nothing). He says my CPU usage is too high, but that he doesn't know about the technical RWIN number but that I should call Toshiba ($35.00) to have them deal with it seems almost worth it at this point.

[MJZiggy]

Does anyone know if AVG and Malware Bytes do the same thing or are they discrete?

Malware Bytes found a bit of adware that AVG missed but I know I can't run two anti-virus programs at the same time.

[pbmax]

Does anyone know if AVG and Malware Bytes do the same thing or are they discrete?

Malware Bytes found a bit of adware that AVG missed but I know I can't run two anti-virus programs at the same time.

AVG was originally a traditional anti virus program. But if you are running a newer version, it also scans for malware (adware, bots, etc.). Most infections these days are transmitted through the internet.

Malwarebytes was designed specifically to find malware that originated over the internet. So there is overlap. The free version of Malwarebytes does no active scanning. So unless you bought it, there probably is no conflict.

However, all programs tend to label lost of things ad ware that are really innocuous. for instance, some programs label tracking cookies as malware since the owner of the cookie can then review your browsing history. But many legit sites use them. So much depends on what malware the program found. If it was just cookies, I would not be too worried. In fact, when I scan with these programs, I ignore the cookies unless something else has been downloaded along with it.

I would suggest you also go to majorgeeks.com and while it will take some time, they probably can give you peace of mind that you are not infected. Then you can use that piece of mind to yell at your vendors for giving you the run around. Frankly, it doesn't sound like you have malware issues, unless there is other behavior beyond the slowness and CPU spiking.

[hoosier]

The other day Verizon told me my RWIN number was too small and that I needed a patch. Today's Verizon guy tell me I have a virus somewhere (AVG's full scan came up with nothing). He says my CPU usage is too high, but that he doesn't know about the technical RWIN number but that I should call Toshiba ($35.00) to have them deal with it seems almost worth it at this point.

Did you remember to tell them it's not length but width that counts?

[mraynrand]

The other day Verizon told me my RWIN number was too small and that I needed a patch. Today's Verizon guy tell me I have a virus somewhere (AVG's full scan came up with nothing). He says my CPU usage is too high, but that he doesn't know about the technical RWIN number but that I should call Toshiba ($35.00) to have them deal with it seems almost worth it at this point.

Did you remember to tell them it's not length but width that counts?

He did:

[MJZiggy]

The other day Verizon told me my RWIN number was too small and that I needed a patch. Today's Verizon guy tell me I have a virus somewhere (AVG's full scan came up with nothing). He says my CPU usage is too high, but that he doesn't know about the technical RWIN number but that I should call Toshiba ($35.00) to have them deal with it seems almost worth it at this point.

Did you remember to tell them it's not length but width that counts?

He did:

I think I need a larger patch than that.

[Joemailman]

Can't believe that picture has made it into 2 different threads. Disturbing.